Frequently Asked Questions

      BY TRAIN:

      There are at least 2 train connections/hour between the Brussel National Airport and Gent Sint Pieters.
      Single ticket: € 16,-  per person
      Travel time: 55 min to 1h25 min

      BY TAXI 
      It normally takes about 60 minutes to reach us
      Taxi fare: about € 95,- 

      From "Gent Sint Pieters" station:

      When arring at Gent Sint Pieters walk towards the main entrance of the railway station.
      When exiting the builing you will see the main bus station on your lefthand side.

      Take the listed buses and after about 17 min get off at the busstop " Eendrachtstraat"  in our street (Kasteellaan).
      Cross the street and walk to the left for 180m towards N° 51 and the Castelnou Aparthotel !

      Bus     Destination                         Platform
      70        Oostakker                            16
      71        Oostakker                            16
      72        Oostakker                            16
      76        Lochristi - Wachtebeke        15
      77        Lochristi - Beervelde            15
      78        Lochristi - Lokeren               15 

      Single ticket: € 3,-  per person
      Travel time: 18 minutes

      From "Gent Dampoort" station: 

      It will take you a 12 minutes walk to reach us (900m).
      Take a left, leaving the the roundabout behind you when exiting the railway station.
      At the third traffic lighs cross the main avenue(ring road) and continue into the kasteellaan until you reach N° 51 and the hotel !

      Input the Castelnou Aparthotel Coordinates: 51.049550°N  3.739090°E   in your car's GPS.

      Use our google maps "directions" at the bottom of this page and download these to your smartphone.

      15:00 to 22:00 (16:30 on Sunday and public holidays)
      08:00 to 12:00
      Early/Late arrival arrangements possible. Please contact us in time !

      Reservation in advance is necessary !

      The hotel has a private parking for 35 cars
      Price: € 15 / day
      Maximum height:  2.25 m

      6 EV charging stations (charging is not included)

      We’ll be happy to hold your luggage in a secure location until you’re ready to check in or out.

      Inform us well ahead of time so we can make arrangements and provide you our late check-in information !

      Guests who need to check out before 08:00 AM are invited to settle their bill the evening before before 08:00 PM

      We have a strict policy on non-refundable prepayment rates, which does not allow for any sort of modification or cancellation.

      Unless otherwise stated at the time of reservation, all cancellations must be made at least 48 hours in advance of your scheduled day of arrival  to avoid a penalty of one night’s room and tax.

      In case of no-show, the total price of the reservation will be charged.

      The maximum occupancy is for the

      • Apartment: 3 adults or 2 adults + 2 children
      • Comfort room (studio):  2 adults or 2 children

      Roll-away beds may be added to the appartment for a fee of €20 per night.
      Maximum 2 rollaway beds are permitted, within the max. occupancy limits.
      Unfortunately due to fire code regulations, we are unable to add roll-aways to our comfort rooms (studio's).

      Yes! We are 100% nonsmoking in all 48 guest rooms and all public spaces.
      This policy applies to all forms of smoking, including but not limited to: tobacco, marijuana, e-cigarettes and vaping.
      Should you choose to smoke, a €250 cleaning fee will be applied to your bill.
      We appreciate all our guests’ dedication to maintaining a smoke-free environment.

      Unfortunately, in order to minimize disruption to other guests, we cannot allow your pet to accompany you.

      We don’t offer an onsite shuttle/taxi service.

      There are at least 2 easy train connections per hour between the Brussel National Airport and Gent Sint Pieters.

      Unless otherwise stated at the time of reservation, you may pay with another card, along with a matching photo ID.

      Reservations without Credit Card can only be made thru our own website.
      The total cost of your stay needs to be paid in advance.
      Your reservation can only confirmed after receiving this amount in full.

      Your question is not listed or not fully answered ?
      Feel free to use the contactform here below.